To contact us:
COMPLAINT POLICY ABOUT A PROVIDER
The program reserves the right to remove providers from the referral database when serious questions or complaints arise concerning the quality and safety of the care being provided.
A complaint is any unsolicited contact made by an individual that states that the service provided in a child care setting is in some way unsatisfactory.
Complaints regarding the child care provider will be handled by a CCR&R staff member. The person filing the complaint will be informed by the CCR&R staff member of the nature of the CCR&R services, that is, that the CCR&R makes referrals, not recommendations. The staff member may also make new referrals and review suggestions for parent
method of interview and choosing a provider.
Parents are urged to contact the Colorado Division of Early Care and Learning and inform them of any complaint against a child care provider.
Their phone number is 1-800-799-5876.
COMPLAINT ABOUT A CHILD CARE
RESOURCE AND REFERRAL STAFF
Any parent or provider who is dissatisfied with the services or decisions of the Northeast Colorado Child Care Resource and Referral has a right to file a grievance. Grievances will be handled as outlined in the Rural Communities Resource Center Grievance Procedure.
Copies of the procedure are available on request
at any time during regular office hours.
If you have any questions contact: 970-848-3867